General and returns

Sending the package

As a general rule, packages are shipped within 72 hours of receipt of payment and confirmation of payment. The transport is carried out through a company specialized in maritime transport to Africa ZazuLogistics, with tracking number and delivery without signature submitted documentation that proves the order. Transit time will be between 15 and 25 days depending on planned times and shipments will always be collected at specified points and locations.

Shipping charges include handling and packaging charges, as well as postage. Handling costs have a fixed price, while shipping costs may vary depending on the total weight of the package. We advise you to group all your items in the same order. We cannot combine two different orders and shipping costs will be applied to each one individually. We are not responsible for damage to your packaging after shipping, but we do our best to protect all fragile items.

The boxes are large and your items will be well protected and guaranteed to always travel in the best conditions offered by Marguisa Shipping Lines.

Shipping and Payment

Sending the package

As a general rule, packages are shipped within 72 hours of receipt of payment and confirmation of payment. The transport is carried out through a company specialized in maritime transport to Africa ZazuLogistics, with tracking number and delivery without signature submitted documentation that proves the order. Transit time will be between 15 and 25 days depending on planned times and shipments will always be collected at specified points and locations.

Shipping charges include handling and packaging charges, as well as postage. Handling costs have a fixed price, while shipping costs may vary depending on the total weight of the package. We advise you to group all your items in the same order. We cannot combine two different orders and shipping costs will be applied to each one individually. We are not responsible for damage to your packaging after shipping, but we do our best to protect all fragile items.

The boxes are large and your items will be well protected and guaranteed to always travel in the best conditions offered by Marguisa Shipping Lines.

Payment and collection

Payment methods:

Payment can be made by bank transfer or cash.

Cash payments can be made at the following addresses:

BATA

Ctra. Bome no number, Bata, Equatorial Guinea

Phone +240 222 586 765

Workshop Hours

08:00 - 17:00 / Monday to Friday

09:12:00 / Saturdays

MALABO

Airport Rd., Km 4, Malabo, Equatorial Guinea

Phone +240 222 120 966

Phone +240 333 099 667

Workshop hours

08:00 - 17:00 / Monday to Friday

09:12:00 / Saturdays

COLLECTION OF GOODS

Charges will be made at the same offices where the payment was made.